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Choosing Your Landlord and Letting Agent

As a tenant it's vital that you choose a landlord and letting agent that you can trust. At Runnetts we appreciate that you are looking for a home not just a property. We operate as an ethical business and believe in complete transparency so you can avoid unwelcome fees or legal hiccups throughout your tenancy. We aim to provide the very best service to all our customers

We believe that renting privately should be a genuine choice for anyone looking for a home. We do this by vetting all the properties that we are asked to let and manage. They have to come up to a minimum standard and we have to be satisfied that the Landlord will comply with all legal requirements, deal with all repairs promptly and keep the property up to standard. If they do not meet our standards, we will not let or manage them. Normally, Runnetts directly manage all the properties on its books. In that way, we can ensure that all tenants receive a first class property management service. Occasionally, we provide a ‘let only’ service to carefully selected landlords. In this case we will state this clearly when we market the property.

Sometimes things may go wrong (we are all human!), but we always seek to put things right as soon as possible by working closely with our customers. We also operate a Complaints Procedure and are Members of the Property Ombudsman Scheme.


Searching for Your Ideal Home

When you start the search for your ideal home it is worth considering your requirements:

  • Think about the location you'd like to live in

  • Consider your 'must have' list- what do you really want?

  • What's your budget? Would you pay more for the right property?

  • How long do you need the accommodation for? Is it a stop gap or a long term solution?

  • When would you like to move in? Work backwards and start your search around six to eight weeks before this


Our Top Tip:


Budget carefully - allow for the cost of Council Tax and all utilities, which you'll normally have to pay for.

Once you have found one or more properties which meet your requirements, a Runnetts Property Manager will take you on viewings so you can see the property in person.


Our top tips for viewings:

  • Check the space inside cupboards and wardrobes for storage space but remember if the property has someone living in it you should respect personal property and ask before delving into cupboards;

  • Remember to advise us on any maintenance issues prior to moving in; and

  • You'll need more than just an emotional connection - enquire about mobile phone reception, cable/satellite dish, broadband availability and electrical sockets to stay connected in your new home.


Every landlord has to provide an Energy Performance Certificate (EPC) for any new tenancies in each property they rent out. This Certificate gives the property a rating based on such factors as loft insulation, double-glazing, boiler age, efficiency, etc. and more, and is valid for 10 years. The level of energy efficiency of your property will affect your energy bills so it is worth checking this out.

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