Right to Redress: If you're not happy with our Service
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At Runnetts we work hard at providing an excellent service to our Clients. However, occasionally, people can be unhappy with the service they receive. This can be for variety of reasons – for example, it could be because we are under a legal duty to do something in relation to a property and we have to comply with the Law. If you are unhappy, this is what you need to do:
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Telephone , e-mail or write to us: almost all of the small number of complaints we receive are addressed and resolved quickly using this method.
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However, if you are not satisfied, please use our formal Complaints Procedure (we will send you our Complaints Information Sheet).
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If you still feel that the issue hasn't been resolved, you can make a complaint to the independent Property Ombudsman, who will adjudicate your complaint and make a ruling.