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Who Are We

 

Runnetts Letting Agents is part of Zest Wales Limited. We are a long established family firm offering a personal service to our customers. Lindsay and Selwyn Runnett are the Directors. Between them they have over 60 years experience in the property industry. In addition to her lettings and property management experience, Lindsay was also a property solicitor for a number of years. Selwyn is a Fellow of the Chartered Institute of Housing and has managed major property portfolios for housing associations and local authorities in addition to his wide experience in the private sector.

Our Approach

 

Our approach to the provision of property services is to:

  • Put customer care at the centre of everything we do.

  • Provide independent high quality services - to help people to rent, buy, sell property as quickly and effectively as possible.

  • Act ethically in our relationships with clients, customers and suppliers.

  • Establish long term relationships with our clients.

  • Use the latest technology whilst building on our reputation for providing a traditional, efficient and friendly service.

Our Values

 

The values by which we work are:

  • Independence

  • Integrity

  • Respect

  • Being amongst the best in our service areas

Complaints

 

Despite our very best efforts there are occasions when our clients and customers do not agree with actions that we take or where they feel the service we provide falls short of what they expect. This is sometimes because we have to do certain things by Law. Sometimes it is because we are being instructed to do something as an Agent and we have to comply legally. Sometimes there has been a misunderstanding about a situation. Sometimes we have to take action against people because they owe rent or they are not complying with their Conditions of Tenancy. At other times (for example, with repairs and maintenance) we have to arrange for contractors to do a job and they may not be able to attend on the same day (especially if a repair is reported late-afternoon).

If, as a tenant or landlord, you are unhappy about some aspect of the service we offer, please do the following:

  • Ring us or come into the Office and speak to us - we work hard to resolve any issues and in most cases we are able to resolve the problem;

  • However, if you are still unhappy, you should pursue a formal compliant through our Complaints Process; and

  • if you still feel that an issue has not been resolved then you can go to the The Property Ombudsman who will examine the issue and make a ruling.

Data Protection

Zest Wales Limited (trading as Runnetts Letting Agents) is registered as a data controller with the Information Commissioner under the Data Protection Act 1998. Registration No: ZA039361.